WKV prepaid GmbH (“WKV”) has overall responsibility for the processing of your personal information. This means that we are a ‘data controller’ under the General Data Protection Regulation (also known as the GDPR).
The personal information we collect about you includes:
Furthermore, by using Our Site, Cookies may be stored on your devices. You can find further information on Cookies below, under the title ‘Cookies and Web Beacons’.
WKV does not intentionally collect any special categories of personal data (sensitive personal information) via Our Site unless in a specific country we are legally required to do so. Sensitive personal information includes: information revealing racial or ethnic origin; political opinions; religious or philosophical beliefs; trade-union membership; the processing of genetic or biometric data for the purpose of uniquely identifying a natural person; information concerning health; information concerning a natural person's sex life or sexual orientation; and in some cases, social security numbers or financial information.
WKV works to protect the confidentiality and security of information it obtains in the course of its business. Access to such information is limited and policies and procedures are in place, designed to safeguard the information from loss, misuse and improper disclosure.
Most of the personal information we hold about you is collected directly from you. We do this for example, when you
We will also collect information about you if you get in touch through one of our external partners.
In order to understand more about you and to verify your identity, we may supplement and combine the personal information that we collect from you with other categories of data obtained from other sources.
You may wish to participate in the WKV Facebook page which we make available to you. The main aim of this Facebook page is to inform, assist and engage with you. We monitor and record comments and posts made on this page so that we can improve our products and services.
WKV may also provide links to other social media platforms maintained on separate servers by individuals or organisations over which WKV has no control. WKV makes no representations or warranties regarding the accuracy or any other aspect of the information located on such servers.
A link to a third party’s website should not be construed as an endorsement by either WKV or that third party of each other or its products and services. Furthermore, WKV is not responsible for any information posted on those websites other than information we have posted ourselves. We do not endorse the social media websites themselves, or any information posted on them by third parties or other users.
We recommend that you review Facebook’s privacy statement, which you can find in this link.
We may store and use your personal information for our legitimate interests in connection with our legal rights and obligations and for certain additional purposes, only with your explicit consent:
Our legitimate interests as referred to above (and below) include our legitimate business purposes and commercial interests in operating our business in a customer-focused, efficient and sustainable manner, in accordance with all applicable legal and regulatory requirements.
In certain situations, before we provide you with our products and services, we use your personal data to conduct checks for the purposes of preventing fraud and money laundering and to verify your identity. We may also share your details with credit reference agencies, fraud prevention agencies and law enforcement agencies. WKV, and fraud prevention agencies, will use this information to prevent fraud and money laundering, and to verify your identity.
If we, or a fraud prevention agency, determine that you pose a risk of fraud or money laundering, we may refuse to provide the products or services you have requested. We may also stop providing existing services to you. A record of any fraud or money laundering risk will be retained by us and the fraud prevention agencies. It may also result in others refusing to provide products, services, financing or employment to you. If you have any questions about our processing of your data for fraud purposes, please contact us via the details provided above.
When WKV and fraud prevention agencies process your personal data, we do so on the basis that we have a legitimate interest to process your data in such way, in order to protect our business and to comply with the various laws that apply to us. Such processing may also be a contractual requirement in relation to the services you have requested.
In addition to the purposes above, we may also use your personal information to send you marketing material about similar products and services by post, email, text messages, and through various digital channels, such as social media platforms, if you have expressly consented to this or as necessary for our legitimate interests. We consider that it is within our legitimate interests to send you information about our own products and services for marketing purposes.
You can object to receiving marketing from us at any time - please follow the unsubscribe link in our marketing emails or text message; or send us your name, address and date of birth via email to email@example.com or by post to: WKV prepaid GmbH, Riemerschmidgasse 9, 2344 Maria Enzersdorf, Austria.
We also use the personal data you provide to us, information about you provided by third parties (please see “How we collect information about you” for further details), and of individuals who have similar characteristics to you, to enable us to evaluate and predict your behaviour to assist us to provide and improve our products and services.
Where relevant given the nature of our relationship or of the products and services provided to you, we may also share your information with the following categories of third parties:
The personal information that we collect from you, and which is shared with the third-parties mentioned above, may be transferred to and processed in a destination outside of the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or one of our suppliers. In these circumstances, your personal information will only be transferred on one of the following bases:
To find out more about how your personal information is protected when it is transferred outside the EEA (and if you wish to obtain a copy of the standard contractual clauses which we have entered into with recipients of your personal information outside of the EEA), please contact us using the details above. PPRO will only disclose your personal information to third parties that have agreed in writing to provide an adequate level of privacy protection.
WKV only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We may be required under Austrian tax law to keep your basic personal data (name, address, contact details) for a minimum of 7 years after which time it will be destroyed.
Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.
We may retain some of your personal information for a number of purposes, as necessary to allow us to carry our business. The retention periods apply as follows:
The Cookies used by Our Site can be:
We use both types of Cookies.
Additionally, Cookies can be first or third party Cookies. First party Cookies are owned and created by the website you’re viewing. Third party Cookies are owned and created by an independent company, usually a company providing a service to the website owners. These Cookies collect information relating to the origin of your visit, where you were exposed to WKV advertising, what advertising feature you saw, whether you arrived directly or indirectly to Our Site, the device you used to visit Our Site and which downloads you performed. This information is collected via the below third parties:
You are free to decline our Cookies if your browser or browser add-on permits it, unless our Cookies are required to prevent fraud or ensure the security of Our Site. However, declining our Cookies may interfere with your use of Our Site and services. To enable or disable cookies, follow the instructions provided by your browser (usually located within the "Help", "Tools" or "Edit" facility). Alternatively, an external resource is available at allaboutcookies.org providing specific information about cookies and how to manage them to suit your preferences.
We use small graphics (also called tracking pixels or clear GIFs – collectively, “Web Beacons”) in Our Site or emails which remain invisible to you but provide us with information about your experience and interaction with Our Site and emails such as which browser has been used, if an email was opened and similar. As part of our effort to track the success of our advertising campaigns, we may at times use visitor identification technology such as these "web beacons” which count visitors who have come to Our Site after being exposed to a WKV banner ad on a third party site. Web Beacons often work in conjunction with Cookies. No personally identifiable or sensitive personal data is collected via Web Beacons.
By navigating on Our Site you agree that we can place Cookies and Web Beacons on your computer or device, as applicable. If you prefer not to receive Cookies or Web Beacons, then you should consult your browsing settings or stop using Our Site.
Under the GDPR you have the right to
Please note that these rights may be limited by data protection legislation, and we may be entitled to refuse requests where exceptions apply.
If you are not satisfied with how we are processing your personal information, you can make a complaint to the Austrian Data Protection Authority. You can find out more about your rights under data protection legislation from the Austrian Data Protection Authority website.
If you are concerned about an alleged breach of privacy law or any other regulation by WKV, you can contact us at firstname.lastname@example.org.
If you are not satisfied with the way in which WKV has resolved your complaint, you have the right to complain to the data protection authority in your country. You may also refer the matter to a court of competent jurisdiction.
We may update this policy from time to time by publishing a new version on Our Site. You should check this page occasionally to ensure you are happy with any changes. If the changes are substantial, we may notify you of changes to this policy by email.