The Wkv.com Safety Guarantee protects you when you pay through Wkv.com to eliminate concerns about credit card safety.
Our Secure Sockets Layer (SSL) certificate is provided by wkv.com. This encrypts all of your personal information including credit card number, name, and address, so that it cannot be read or intercepted as the information is submitted over the Internet. Wkv.com does not allow any transactions without an established secure connection (SSL).
Your prepaid voucher is like cash, and because of this you must take care to protect your login and password as you would your bank card and PIN or cash. We guarantee to take all technically possible actions to protect and secure your account data.
Wkv.com will never send your account data via e-mail or ask you to change your password without your request or approval. If you receive e-mails of this type it is an attempt to obtain your account data by unauthorized means (phishing). Please inform us immediately if this occurs, so we may investigate the matter further and continue to protect your privacy and security.
All your personal data will be stored and handled in accordance with the German Data Protection Act (BDSG).
If you are not satisfied with the products provided by a Wkv.com, please contact us immediately. We will investigate and work to resolve the dispute to the satisfaction of all parties.
You can contact us during normal business hours firstname.lastname@example.org
All customer queries will be answered at the latest within two working days.
Your prepaid voucher will be stored in your personal account (My Account) at wkv.com.
Each time your bank account is charged by wkv.com, you will receive via e-mail a notification about the transaction.
The prepaid voucher will be delivered online. This means that your prepaid voucher will be immediately activated and made accessible online, depending on the type of payment.
Additionally, you can check all your purchased prepaid vouchers in your personal wkv.com account at any time. There you may also check the balance of your prepaid vouchers.
Please check the following table for standard delivery times depending on the type of payment:
Card fraud is considered an international crime and punishable by severe fines and jail sentence in most countries. Fraudulent behaviour will be pursued aggressively.
The IP-address of your computer has been recorded as a safeguard against fraudulent behaviour and may be used by wkv.com or legal entities to prosecute guilty parties.
All information must match card account records as provided by the card-issuing bank. Entering intentionally false information is considered fraud and will not be tolerated and may subject you to prosecution.
Wkv.com considers fraud a direct and serious threat to our business profitability. We do not take any effort to defraud lightly and will prosecute whenever and wherever possible to the fullest extent of the law.