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Why should I buy from WKV?

The advantages of WKV are:

• You will receive the voucher code in your created customer account and not by unencrypted email
• You have a 14-day right of return (for unused vouchers)
• You can check your remaining balance at any time in your customer account (not all products support this function)

What payment methods can I use to make purchases at WKV.com?

You can order from us using many international payment methods. You can find more information here.

How does payment with PaysafeCard work?

Detailed information can be found on the PaysafeCard product page.

What is an Abon and how can I pay with it?

An Abon is a prepaid credit with which you can pay directly online or top up your Aircash Mastercard. You can find detailed information on this on the Abon product page.

How quickly will I receive my vouchers?

Your vouchers will be made available to you online under "My account" immediately after payment - quickly and securely. Further information on the payment methods and the corresponding delivery times can be found here.

How do I redeem my vouchers?

The redemption depends on the respective voucher. You can find more information on the product pages:

• PaysafeCard
• Abon

I have paid but have not received a voucher code.

Don't worry, you will certainly get your voucher code or the amount back in such cases.

Due to maintenance work or technical problems, there may be delays with various payment methods. Please contact us with the order number and a payment confirmation (a screenshot is sufficient).

How can I get support with questions?

If you have any questions or suggestions regarding your order at WKV.com, please contact us by email at support@wkv.com or via WhatsApp.

How can I block my vouchers?

Information on blocking a voucher can be found on the respective product pages in our store. For example, for PaysafeCard here or Abon here.

How can I cancel my PaysafeCard or Abon?

With us you have a 14-day right of return. Only vouchers with a full balance can be canceled.

Cancellation is an exclusive WKV service and is free of charge for you. To cancel, please contact our support team by email at: support@wkv.com.

How can I increase my purchase limit?

Purchase limits can be increased depending on the payment method.

Just send us an email to support@wkv.com or a WhatsApp message.

Important safety instructions and current fraud information

Your voucher code is like cash: Never pass on the voucher code by email or telephone.

Beware of fraud!

• Do not pay on online platforms such as eBay or classified ads.
• Do not pay any customs or parcel fees with PaysafeCard. If you are asked to do so, it is always fraud.
• Never pass on the voucher code unless you want to give the money as a gift.
• Fraudsters often pretend to be Microsoft employees. Do not pass on any vouchers by phone or email. Do not enter them into unknown websites either. If you are unsure, please contact us.
• Do not pass on any voucher codes. If you are asked to do so, please contact us.

How secure is my personal information and data at WKV.com?

The security and protection of your personal information and data is our top priority. Please see our security guarantee.

Where can I find details of my past orders?

You can view your purchased vouchers at any time under "My account". We save your order details and send them to you by email together with our GTCs valid at the time of purchase. You can also view the current T&C here at any time.

How can I delete my account?

To request deletion, simply send us a short email to support@wkv.com or a WhatsApp message. Further information can be found in our privacy policy.